• Firmware verification Mechanical verification Control of the printhead Control of the motherboard Control of the power supply Cleaning of the peripheral Parts not included On-site intervention

  • 12 Months service contract : Hotline monday to friday from 9h to 17h  Remote assistance Dual exchange on site of faulty devices Repair in the workshop of peripherals defective under normal use, manpower included In addition: spare parts, motherboards and printhead not supported by the warranty One annual visit.

  • Hotline service available :           Technical assistance with remote control (problem solving, settings defect, driver update, etc.)        or Technical assistance to get started with a device (assistance with configuration and startup, advice)        or Software training for basic user or administrator user

  • Annual maintenance related to the site includes :    Provision of minor and major updates softwares Access to the download site The expression and follow-up of requests via the website of support (Customer Area) Transmission of information on developments made to software under maintenance Hotline

  • Problem solving, settings defect, driver update, etc. Getting started with a device (configuration and startup, advice) Software training for basic user or administrator user

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